1. Check Your Order
When your medication arrives, please check:
2. If Something Is Wrong
Contact Signature Pharmacy if:
📞 0330 111 0440
🌐 https://help.signaturepharmacy.co.uk/portal/en/home
3. Questions About Your Medication
If you have questions about:
Contact your prescriber or clinic directly
4. Need Changes to Your Prescription?
Prescriptions issued via SignatureRx cannot be changed after they are issued.
Important:
If you need any changes (e.g. incorrect medication, wrong details), you must contact your prescriber, who can review and reissue your prescription if needed.
Need More Help?
Support – After Receiving Your Order from Signature Pharmacy
Overview
This article explains what to check when your medication arrives, what to do if something is wrong, and who to contact for medication or delivery questions.
Who does this apply to?
Patients who have received a delivery from Signature Pharmacy.
Key points
1. What should I check when my order arrives?
Answer: The medication, quantity, dosage, and packaging condition.
Confirm the correct medication has been delivered, the quantity and dosage match your prescription, and the package is undamaged and sealed.
2. What do I do if something is wrong with my order?
Answer: Contact Signature Pharmacy directly.
Contact Signature Pharmacy if your order is missing or delayed, you received the wrong medication, or the packaging is damaged or incomplete. Call 0330 111 0440 or visit help.signaturepharmacy.co.uk.
3. Who do I contact with questions about my medication or changes to my prescription?
Answer: Your prescriber or clinic.
For questions about how to take your medication, dosage, side effects, or if you need any changes to your prescription (e.g. incorrect medication or details), contact your prescriber or clinic directly, as prescriptions cannot be changed once issued.