📨 How to Resend a Prescription to Your Patient

How to Resend a Prescription to Your Patient

How to Resend a Prescription to Your Patient

If you have sent a prescription to your patient and they have not received it, you can easily resend it from the SignatureRx portal.

Step 1: Open the Prescription

  1. Log in to the SignatureRx portal
  2. Go to the Prescriptions tab
  3. You will see a list of all your prescriptions
  4. Click the eye icon to open the prescription  Screenshot_2023-02-17_at_09.34.31.png

Step 2: Select the Resend Option

When the prescription is open, look for the icon that looks like a letter with an arrow. 
Click this icon to view the available resend options.
A pop-up will appear showing the different ways you can resend the prescription.
Choose your preferred option. For example, select Resend to patient.
Screenshot_2023-02-17_at_09.39.20.png

Step 3: Send the Prescription

After choosing your option, click Submit.
Your patient will receive the prescription ID by email or SMS, depending on the method you selected.
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