The Medication on My Prescription Isn’t in Stock

The Medication on My Prescription Isn’t in Stock

The Medication on My Prescription Isn’t in Stock


If you’ve tried several pharmacies and your medication isn’t in stock, you can try our online pharmacy, which may have it available.

For more guidance, check out our article on requesting medication delivery.

If you still cannot find your medication, you should contact your prescriber. They can advise you and may offer an alternative medicine to ensure your treatment continues without interruption.

    • Related Articles

    • I Can’t Find the Medication I Want When Creating a Prescription

      I Can’t Find the Medication I Want When Creating a Prescription When you create a prescription on SignatureRx, you can use the built-in search tool that pulls medication information from the NHS DmD database. This helps you find common items quickly, ...

    • The Dispense Button Isn’t Working

      The Dispense Button Isn’t Working If you’re trying to dispense a prescription but cannot click the “Mark as dispensed” button, don’t worry—it’s usually a browser issue. Our pharmacy dispensing page is not compatible with Internet Explorer. For the ...

    • I Haven’t Received a Prescription ID

      I Haven’t Received a Prescription ID Once your GP or prescriber enters a prescription through SignatureRx, you should receive your prescription ID within a few minutes. The prescription ID will be sent to you by email or SMS. If you haven’t received ...

    • I marked a Prescription as dispensed, but haven’t downloaded the Dispensing Token

      I marked a Prescription as dispensed, but haven’t downloaded the Dispensing Token The legal version of your prescription is the electronic record available on our pharmacy portal. The dispensing token helps pharmacies dispense medication and can also ...

    • We Have Marked a Prescription as Dispensed in Error

      We Have Marked a Prescription as Dispensed in Error If a prescription has been marked as dispensed by mistake and the patient hasn’t received their medication, they won’t be able to collect it from another pharmacy. This can happen, for example, if ...