How to Set Up Clinic Pay | SignatureRx Guide

Setting Up Clinic Pay: How to Request and Enable

Setting Up Clinic Pay: How to Request and Enable

This guide explains how to request and enable Clinic Pay in SignatureRx for prescriptions fulfilled via Signature Pharmacy delivery.


What Is Clinic Pay?

Clinic Pay allows your clinic to:

  • Cover the cost of medication and dispensing
  • Receive a consolidated monthly invoice
  • Charge patients directly using your own pricing structure


How to Request Clinic Pay

To request Clinic Pay:

  1. Contact the SignatureRx support team
  2. Provide:
    • Clinic Name:
    • Account contact name:
    • Account contact email:
    • Account Tel number:
    • Clinic address:
    • Estimated volume:

3. Approval Process

  • Your request will be reviewed by the SignatureRx team
  • You will be sent an Order Form with the terms of agreement for e-signing 
  • Clinic Pay will be enabled on your account
  • You will be notified once setup is complete

4. How to Enable Clinic Pay When Prescribing

Once enabled:

  • When issuing a prescription for delivery,
    tick the “Invoice Clinic” option 

   



If patient has confirmed their address - tick the "Send to patient address" box



If you're not sure of the patient's delivery address, select "Skip Delivery Address" and we can contact the patient to obtain this.


Click "Sign & Issue for Delivery"

 

This ensures:

  • The prescription is processed as Clinic Pay
  • The clinic is billed instead of the patient

5. How It Works After Enabling

  • Prescription is sent via SignatureRx for Delivery
  • Signature Pharmacy dispenses and delivers
  • Your clinic receives a monthly invoice (14-day terms)
  • The patient pays your clinic directly at your set pricing

Important Notes

  • Clinic Pay applies to delivery via Signature Pharmacy only
  • Must be selected before issuing the prescription
  • Incorrect selection may result in billing errors

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