Switching Between Clinic Pay and Patient Pay | SignatureRx Guide

Switching Between Clinic Pay and Patient Pay

Switching Between Clinic Pay and Patient Pay

This guide explains how to switch between Clinic Pay and Patient Pay in SignatureRx, and what to check before issuing a prescription.


When creating a prescription, prescribers can choose between two payment models:

  • Patient Pay – the patient pays via a payment link
  • Clinic Pay – the clinic is invoiced (delivery via Signature Pharmacy)

The payment type must be selected before issuing the prescription.


How to Switch Between Payment Types?

Before Issuing the Prescription

You can switch payment type during prescription creation:

  • Select Patient Pay if the patient will pay
  • Select Clinic Pay or tick “Invoice Clinic” (for delivery) if the clinic will pay

For Delivery Prescriptions

  • To use Clinic Pay, ensure:
    • Issued for Delivery is selected
    • “Invoice Clinic” is ticked


Can I Change the Payment Type After Issuing?

Partially — it would depend on the status of the prescription

  • The payment type cannot be changed directly within SignatureRx once the prescription has been issued
  • However, you can contact Signature Pharmacy to request a change

A payment type change may be possible if the prescription has not yet been processed

Once the prescription has been processed or dispensed, the payment type can no longer be changed



Best Practice

Before issuing a prescription, always confirm:

  • Who will pay (clinic or patient)
  • Whether the prescription is for delivery
  • If your clinic is approved for Clinic Pay

Switching Between Clinic Pay and Patient Pay

Overview

This article explains how to switch between Clinic Pay and Patient Pay when issuing a prescription and what to check beforehand.

Who does this apply to?

Prescribers and clinic users issuing prescriptions for delivery.

Key points

  • Payment type must be selected before issuing the prescription.
  • Clinic Pay requires "Issued for Delivery" and "Invoice Clinic" to be selected.
  • Payment type generally cannot be changed after the prescription is issued.

1. How do I choose a payment type before issuing?

Answer: Select Patient Pay or Clinic Pay during prescription creation.

Select "Patient Pay" if the patient will pay, or select "Clinic Pay" / tick "Invoice Clinic" if the clinic will pay. For delivery prescriptions, ensure "Issued for Delivery" is selected and "Invoice Clinic" is ticked.

2. Can I change the payment type after issuing?

Answer: Only partially, depending on the prescription's status.

The payment type cannot be changed directly within SignatureRx once issued. Contact Signature Pharmacy to request a change — this may only be possible if the prescription hasn't yet been processed. Once processed or dispensed, it can no longer be changed.

3. What should I confirm before issuing?

Answer: Who is paying, the delivery method, and Clinic Pay approval.

Always confirm who will pay (clinic or patient), whether the prescription is for delivery, and whether your clinic is approved for Clinic Pay.

 

Source link:
https://help.signaturerx.co.uk/portal/en/kb/articles/switching-between-clinic-pay-and-patient-pay

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